FAQs
FREQUENTLY ASKED QUESTIONS
WHICH FORMS OF PAYMENT DO YOU ACCEPT?
You may use your credit or debit card for purchases. We also accept payments via PayPal.
HOW LONG WILL THE HAIR LAST?
When properly cared for, the hair can last up to a year or even more, depending on wear and maintenance.
DO YOU OFFER CUSTOM ORDERS?
Yes, we do! We love helping create custom looks!! Please send an email with pictures and information on the look you're going for to mixxtresseshaircollection@gmail.com BEFORE placing your order and we'll get things started from there!
DO YOU OFFER SERVICES TO APPLY THE WIG OR EXTENSIONS?
MixxTresses founder, Erica Watson is a salon owner and hair care specialist located in NYC. If you are or plan to be in the area, you are welcome to schedule an appointment at the salon, Mixx Beauty Bar and Hair Lounge to have your wig or extensions applied and styled. Please visit www.styleseat.com/hairbyerica to check availability.
WHAT IS YOUR RETURN/EXCHANGE POLICY?
We do not provide refunds. You may exchange your purchase for an item of equal value or receive store credit for items returned and received within 7 days of receiving your package. Receiving time is counted from the day your tracking number shows delivered or the package has been signed for. Your purchase must be in it's original condition, unopened and unused. Any product that shows signs of use or has been distorted from it's original state will be refused.